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Pick My Car is a trading name of Kandoo Car Credit Limited.

Purpose

This policy outlines how we collect, use, store, and protect your personal data. As a vehicle finance broker, we gather your information to help secure finance with our lending partners.

For any questions or concerns about this policy or how we use your information, please contact us at:

  • Email: sales@kandoocarcredit.co.uk
  • Address: Beech Court, M60 Office Park, Clifton, Manchester M27 8FF
  • FAO: Sam Gratton

We are registered with the Information Commissioner’s Office (ICO), registration number ZA549847.

Why Do We Collect and Use Your Personal Data?

We collect your personal information to process your vehicle finance application, including data from third parties you may have applied to. We act as a data controller and only use your information with your explicit consent, granted when you submit your application.

If you do not consent to the use of your data, please refrain from applying. You may withdraw your consent at any time by contacting us using the details above.

The data we collect may include:

  • Name
  • Date of Birth
  • Address
  • Employment and income details
  • Marital status
  • Vehicle information
  • Bank details
  • Marketing preferences (optional, can be updated anytime)
  • IP and cookie data

We will not request sensitive information. If you choose not to provide certain data, we may be unable to provide our services.

Please note communications may be recorded or saved for our records.

What Happens If I Don’t Provide My Personal Information?

We need your personal details to process your finance application. Without this information, we cannot proceed with your request.

We may send you marketing communications about similar products or services, but only if you have consented. You have the right to opt-out at any time.

Who Will We Share Your Personal Information With?

Your data will be shared with lenders and third-party providers to help secure finance. These include:

 

We also use Auto Convert (Blue Owl Network Ltd) for CRM and broker services. They may conduct credit checks through Equifax Ltd and Experian Ltd, but only soft searches will appear on your credit file and will not affect your score. Fraud prevention agencies may also receive your information for security purposes.

For a complete list of our partners and their privacy policies, please visit their respective links.

We will only share your data with third parties for legal, accounting, or regulatory purposes (e.g., HMRC, FCA). We do not share your data outside the EEA.

How Long Will We Store Your Personal Information?

We retain your information for up to six years for regulatory and lawful purposes. If you have opted into marketing, your details will be kept until you unsubscribe. For accounting purposes, data may be stored for seven years.

After this period, your data will be securely deleted.

Your Rights Regarding Personal Information

Under data protection law, you have the following rights:

  • Right to Access: Request copies of your personal data.
  • Right to Rectification: Correct inaccurate information.
  • Right to Erasure: Request deletion of your data (subject to service completion).
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Object: Object to the processing of your data.
  • Right to Data Portability: Receive your data in a machine-readable format.
  • Right to Be Informed: Be fully informed about your data usage throughout our process.
  • Right Regarding Automated Decisions: Contest decisions made by automated systems.

You can exercise these rights by contacting us using the details above.

How to Lodge a Complaint

If you are dissatisfied with how your data is handled, you can contact us directly. You may also lodge a complaint with the Information Commissioner’s Office (ICO):

  • Phone: 0303 123 1113

Cookies

Our website uses cookies. By using our site, you agree to our use of cookies as described in our Cookie Policy. You can refuse cookies at any time.

Policy Review

This policy will be reviewed annually. The most recent update was on 22nd June 2023. Any changes will be communicated to you promptly